FAQ
What is Jess & Anne Boutique?
Jess & Anne is a U.S.-based boutique dedicated to curating stylish, high-quality women's fashion that blends timeless design with everyday elegance — helping you feel confident, effortless, and beautifully yourself wherever the day takes you.
Do you offer free shipping?
Yes, we do. Every order comes with free shipping — no minimums, no hidden costs. We believe delivery should be simple, reliable, and worry-free.
How long does delivery take?
Orders are processed within 1–2 business days, and delivery usually takes 3–7 business days once shipped. In most cases, your order will arrive within about 4–9 business days. As soon as your parcel is on its way, you'll receive a tracking link so you can follow it right to your doorstep.
Do you ship internationally?
Yes. We ship worldwide, with the United States as our primary market. Please note that any import duties or taxes charged by your local customs authority are the customer's responsibility.
What is your return policy?
Changed your mind? That's perfectly okay. You have 30 days from delivery to return your order, as long as items are unworn, unwashed, and in their original condition with tags attached. Please note that sale items cannot be returned unless they arrived damaged or defective. Contact us at support@jessanneboutique.com and our team will guide you through the process.
How long do refunds take?
Once your return is received and approved, refunds are processed within 7 business days. Depending on your bank or card provider, it may take a few extra days for the amount to appear on your statement.
Do you accept exchanges?
Yes, absolutely. If you'd like to exchange an item for a different size or style, just reach out at support@jessanneboutique.com and we'll help you find the perfect fit.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, Amazon Pay, and Shop Pay. All payments are processed securely through encrypted gateways to keep your details protected.
Is my personal and payment information safe?
Yes, completely. Protecting your data is one of our top priorities. We never store your credit card information, and all transactions are processed through secure, SSL-encrypted systems.
What do I do if my order hasn't arrived?
First, check the tracking link in your shipping confirmation email. If more than 14 business days have passed and your order still hasn't arrived, contact us at support@jessanneboutique.com and we'll investigate right away.
Can I update or cancel my order?
Due to our automated fulfillment process, orders cannot be canceled or modified once placed. Please make sure all order details are correct before completing your purchase.
Still need help?
We're always here for you. Send us an email at support@jessanneboutique.com and our friendly support team will be happy to assist. Whether it's about sizing, orders, or anything in between — we aim to respond within 24 hours on business days.