Return & Refund Policy
Refund Policy – Jess & Anne Boutique
By making a purchase on our website, you agree to the terms outlined in this refund policy. Please review it carefully before completing your order.
Return Eligibility
Non-Returnable Items
The following items cannot be returned:
Sale items unless damaged or defective upon arrival
Electronic items
Underwear, socks, shapewear, lingerie, or other intimate items for hygienic reasons
Return Timeframe
All return requests must be submitted within 14 days of receiving your order.
How to Initiate a Return
To request a return, please email us at:
Please include the following information:
Your order number
A short description of the reason for the return
Photos if applicable, for example if an item arrived damaged
Our team will respond with further instructions within 2 to 3 business days.
Order Cancellations
Due to our automated fulfillment process, orders cannot be canceled once they have been placed. Please make sure all order details are correct before completing your purchase.
Return Shipping Costs
Jess & Anne Boutique does not cover return shipping costs. Customers are responsible for any shipping fees associated with returning items.
Return Label Requirement
All returned orders must include a return label with the shipment. Returns that arrive without a return label may not be eligible for a refund.
Conditions for Sale Items
Sale items cannot be returned unless the item arrived damaged or defective. If this applies, please include clear photos when submitting your return request.
Refund Process
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed within 7 business days and credited to your original payment method.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 14 days of receiving your order.
Email us at:
Please include your order number and photos of the item so we can resolve the issue as quickly as possible.
Company Information
Legal business name
SB-Collective LLC
Business address
1007 N Orange St. 4th Floor, Suite #5444
Wilmington, DE 19801
United States
Contact
If you have any questions about this refund policy, you can contact us at:
Thank you for supporting a small independent boutique.
Jess & Anne Boutique
Santa Barbara, California